All orders are final and you can change or modify your order within the
first 48 hours.
When can I expect my order to arrive?
The preferred method of shipment is UPS.
Shipping usually takes 1-5 days to arrive, depending on the destination
to check the shipping method used for your country.
What happens if I notice that my profile information is
incorrect after I have completed the ordering process?
If the details provided are wrong, please click
How much are the custom duties and taxes for my order?
Your order could be subject to import duties and taxes, which are
levied once a shipment reaches your country. Usually, the amount for
the duties and taxes fee is 20% of the amount of the merchandise.
However, this is just a general guideline and may vary depending on the
country to which the order was shipped. To be completely sure, we
recommend contacting your customs office for specific amounts and
Our company cannot control and is not responsible for any duties/taxes
applied to your parcel. The customer is responsible for paying
additional charges for customs clearance.
If you refuse a shipment from our company, the package will be
abandoned and you will not issue a refund.
You can find your right size by measuring your feet. To do so,
place your foot on a white blank page and mark the point of the bone of
the heel and the point where the first toe ends (if your second toe is
bigger than the first toe than choose the second toe). Measure the
distance between those places in centimeters. Repeat the process on the
other foot. If one foot is slightly bigger than the other, use the
larger size to determine your number.
My received sandals are damaged. Who pays for the shipping
In case you receive your sandals damaged, please send us detailed
photos of your damaged pair and we will act accordingly.
Will my sandals be exactly like shown on the picture?
Our sandals are made by hand, variations in color and materials used
are possible. The product photos cannot ensure a complete similarity
with the item shown.