F.A.Q.

How can I make a payment?

We only accept payments through Paypal, which includes all major credit or debit cards

How can I track my order?

Orders are always shipped registered, so after your parcel is shipped, we will provide you with a tracking number. That way you’ll be able to check where your parcel is located anytime.

What is the production time?

Our sandals are handmade to order and fabrication takes 15-25 working days to be completed.

How do I initiate a return?

You can check our Return Policies here.

Can I change my order once it’s placed?

All orders are final and you can change or modify your order within the first 48 hours.

When can I expect my order to arrive ?

The preferred method of shipment is UPS.
Shipping usually takes 1-5 days to arrive from he day it is shipped, depending on the destination country.
Click here to check the shipping method used for your country.

What happens if I notice that my profile information is incorrect after I have completed the ordering process?

If the details provided are wrong, please click Contact Us.

How much are the custom duties and taxes for my order?

Your order could be subject to import duties and taxes, which are levied once a shipment reaches your country. Usually, the amount for the duties and taxes fee is 20% of the amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. To be completely sure, we recommend contacting your customs office for specific amounts and percentages.
Our company cannot control and is not responsible for any duties/taxes applied to your parcel. The customer is responsible for paying additional charges for customs clearance.
If you refuse a shipment from our company, the package will be abandoned and you will not issue a refund.

Is my personal information kept private?

Please check the Privacy Policy on our website.

How do I know if the item will fit me?

You can check our Size Chart for Women or Size Chart for Mini models of our site in order to make sure that your sandals fit perfectly.

You can find your right size by measuring your feet. To do so, place your foot on a white blank page and mark the point of the bone of the heel and the point where the first toe ends (if your second toe is bigger than the first toe than choose the second toe). Measure the distance between those places in centimeters. Repeat the process on the other foot. If one foot is slightly bigger than the other, use the larger size to determine your number.

My received sandals are damaged. Who pays for the shipping costs?

In case you receive your sandals damaged, please send us detailed photos of your damaged pair and we will act accordingly.

Will my sandals be exactly like shown on the picture?

Our sandals are made by hand, variations in color and materials used are possible. The product photos cannot ensure a complete similarity with the item shown.